Are there age restrictions for spa guests?2024-01-16T19:16:33+00:00
How old do I need to be to reserve a room?2024-01-12T20:43:52+00:00

You must be 21 years or older to reserve a room.

Do you have to be a guest to use the pool or fitness center?2024-01-12T20:44:16+00:00

The pool and fitness center is restricted to hotel guests only.

I booked on a third-party reservation website and need to make a change to my reservation, how can I do this?2024-01-12T20:44:43+00:00

Please contact the website’s customer service team that you booked with.

Do you offer transportation from the hotel?2024-01-12T21:22:07+00:00

At this time, we do not offer transportation. There are several options if you need a ride to the hotel, from the airport or elsewhere, that our front desk would be happy to assist you with.

Does Woodcliff have a fitness center?2024-01-12T21:23:25+00:00

We have an extensive fitness center with treadmills, ellipticals, free weights, and various weight machines. It is located in the lower level, past the pool.

Do you have handicap accessible rooms?2024-01-12T21:23:49+00:00

Yes, we have rooms that offer accessible features ranging from wheelchair-friendly room layouts, roll-in showers, bathroom grab bars, and we gladly welcome your service animal.

Is Wi-Fi available throughout the hotel?2023-09-26T21:45:05+00:00

High speed Wi-Fi access is available throughout the hotel and is included as part of our Destination Fee.

Do you allow dogs?2024-01-12T21:25:03+00:00

Pets are not permitted. Service animals are welcome.

Are there cribs and cots available for my child?2024-01-12T21:25:26+00:00

Yes, based on availability. They can be requested by visiting or contacting our front desk.

What does the Destination Fee include?2024-01-12T21:26:01+00:00

Our $10 Destination Fee includes 2 bottled waters in your room, 2 cups of Starbucks drip coffee from our Craftsman Cafe , access to our hiking trails on-property and use of our bicycles, golf clubs, snowshoes, and more.

What taxes and fees should I expect?2024-01-16T19:21:49+00:00

In addition to the standard New York State sales tax (8%), there is a 6% room occupancy tax that is required by Monroe County. We also require a $10 destination fee.

Where can I get breakfast?2024-01-29T19:44:10+00:00

Breakfast is available at the Craftsman Cafe and Horizons Modern Kitchen + Wine Bar during the below hours.

Craftsman Cafe
Monday – Friday 7am to 10am

Horizons Modern Kitchen & Wine Bar
Monday-Wednesday 7am – 10am
Thursday-Sunday 7am – 11am

Where can I get lunch?2024-01-29T19:48:39+00:00

Lunch is available at Horizons Modern Kitchen + Wine Bar Wednesday-Saturday from 11:30am – 1:30pm.

Do you allow smoking in any rooms?2023-09-26T21:41:24+00:00

Woodcliff Hotel & Spa is a non-smoking property.

How close to the airport are you?2023-09-26T21:41:06+00:00

Woodcliff Hotel & Spa is a short 20 minute drive from Rochester Frederick Douglass International Airport.

Should I make dinner reservations in advance?2023-09-27T16:09:56+00:00

We do recommend that you make dinner reservations in advance to our Horizons Modern Kitchen + Wine Bar. View the menu and make reservations at www.horizonsmodernkitchen.com.

Are there refrigerators in the room?2023-09-26T21:40:25+00:00

Yes, every room has a mini fridge for your convenience.

Is stayover service available?2023-09-26T21:40:05+00:00

Stayover service is available upon request only.

Are there safes in the room?2023-09-26T21:39:45+00:00

Yes, every room includes a safe. The front desk is also a safe place to store valuables for you.

I did not receive my confirmation or cancellation letter, how can I receive a copy?2024-01-16T19:21:02+00:00

To request a copy of your confirmation or cancellation letter, please contact us here and we will be happy to assist you.

Are there connecting rooms?2023-09-27T16:07:37+00:00

Yes, we offer connecting rooms, though they are based on availability.

Can I check-in early or check-out late?2023-09-26T21:38:33+00:00

Unless specified by a package or promotion, late check-outs and early check-ins are not guaranteed, but can be requested by contacting our front desk staff at (585) 381-4000

What is the difference between a deluxe and executive room?2024-05-17T13:49:50+00:00

Our executive rooms are located on the top floor, offering better views of the bristol hills.

What is check-in/checkout time?2023-09-21T17:25:56+00:00

Check-in is at 4PM and checkout is at 11AM.

What are the hours of operation?2024-01-29T19:40:21+00:00

Horizons Modern Kitchen + Wine Bar:

Monday-Wednesday 7am – 10am
Thursday-Sunday 7am – 11am

11:30am – 1:30pm

Sunday-Thursday 5pm – 10pm
Friday & Saturday 5pm- 12am
Bar & Lounge open at 4pm daily

The Spa at Woodcliff:
Monday – Thursday: 10am – 7pm
Friday – Saturday: 8am – 8pm
Sunday: 8am – 4pm

The Links at Woodcliff:
Daily: 7AM – 7PM

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