What are the hours of operation?2023-11-28T21:12:24+00:00

Horizons Modern Kitchen + Wine Bar:
Sunday – Thursday: 4PM – 10PM
Friday & Saturday: 4PM – 12AM

The Spa at Woodcliff:
Monday – Thursday: 10am – 7pm
Friday – Saturday: 8am – 8pm
Sunday: 8am – 4pm

The Links at Woodcliff:
Daily: 7AM – 7PM

What is check-in/checkout time?2023-09-21T17:25:56+00:00

Check-in is at 4PM and checkout is at 11AM.

What is the difference between a deluxe and executive room?2023-09-26T21:30:48+00:00

Our executive rooms are located on the top floor, offering better views of the bristol hills, and includes a $16 credit for breakfast every morning of your stay.

Can I check-in early or check-out late?2023-09-26T21:38:33+00:00

Unless specified by a package or promotion, late check-outs and early check-ins are not guaranteed, but can be requested by contacting our front desk staff at (585) 381-4000

Are there connecting rooms?2023-09-27T16:07:37+00:00

Yes, we offer connecting rooms, though they are based on availability.

I did not receive my confirmation or cancellation letter, how can I receive a copy?2023-09-26T21:39:26+00:00

To request a copy of your confirmation or cancellation letter, please contact us here and we will be happy to assist you.

Are there safes in the room?2023-09-26T21:39:45+00:00

Yes, every room includes a safe. The front desk is also a safe place to store valuables for you.

Is stayover service available?2023-09-26T21:40:05+00:00

Stayover service is available upon request only.

Are there refrigerators in the room?2023-09-26T21:40:25+00:00

Yes, every room has a mini fridge for your convenience.

Should I make dinner reservations in advance?2023-09-27T16:09:56+00:00

We do recommend that you make dinner reservations in advance to our Horizons Modern Kitchen + Wine Bar. View the menu and make reservations at www.horizonsmodernkitchen.com.

How close to the airport are you?2023-09-26T21:41:06+00:00

Woodcliff Hotel & Spa is a short 20 minute drive from Rochester Frederick Douglass International Airport.

Do you allow smoking in any rooms?2023-09-26T21:41:24+00:00

Woodcliff Hotel & Spa is a non-smoking property.

Where can I get breakfast?2023-09-26T21:41:43+00:00

Breakfast is available on weekdays, from 7AM to 10AM in our Craftsman Cafe. On Saturday and Sunday, our popular breakfast buffet is available in Horizons from 7AM to 11AM.

What taxes and fees should I expect?2023-09-26T21:42:01+00:00

In addition to the standard New York State sales tax (8%), there is a 6% room occupancy tax that is required by Monroe County. We also require a $10 destination fee.

What does the Destination Fee include?2023-09-26T21:42:31+00:00

Our $10 Destination Fee includes 2 bottled waters in your room, 2 cups of Starbucks drip coffee from our Craftsman Cafe , access to our hiking trails on-property and use of our bicycles, golf clubs, snowshoes, and more.

Are there cribs and cots available for my child?2023-09-26T21:43:05+00:00

Yes, based on availability. They can be requested by visiting or contacting our front desk.

Do you allow dogs?2023-09-26T21:44:24+00:00

Pets are not permitted. Service animals are welcome.

Is Wi-Fi available throughout the hotel?2023-09-26T21:45:05+00:00

High speed Wi-Fi access is available throughout the hotel and is included as part of our Destination Fee.

Do you have handicap accessible rooms?2023-09-26T21:45:24+00:00

Yes, we have rooms that offer accessible features ranging from wheelchair-friendly room layouts, roll-in showers, bathroom grab bars, and we gladly welcome your service animal.

Does Woodcliff have a fitness center?2023-09-26T21:45:50+00:00

We have an extensive fitness center with treadmills, ellipticals, free weights, and various weight machines. It is located in the lower level, past the pool.

Do you offer transportation from the hotel?2023-09-26T21:46:13+00:00

At this time, we do not offer transportation. There are several options if you need a ride to the hotel, from the airport or elsewhere, that our front desk would be happy to assist you with.

I booked on a third-party reservation website and need to make a change to my reservation, how can I do this?2023-09-26T21:46:48+00:00

Please contact the website’s customer service team that you booked with.

Do you have to be a guest to use the pool or fitness center?2023-09-26T21:51:46+00:00

The pool and fitness center is restricted to hotel guests only.

How old do I need to be to reserve a room?2023-09-26T21:52:17+00:00

You must be 21 years or older to reserve a room.

Are there age restrictions for spa guests?2023-09-26T21:53:06+00:00
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