FREQUENTLY ASKED QUESTIONS
Massages are prohibited to guests under 16, and a parent is required to be present for massages for guests ages 16 to 18. Wraps are prohibited to guests under 18, and facials are prohibited to guests under 15, with a parent needing to be present for guests receiving facials ages 15 to 18. For our younger guests, we offer manicures, pedicures, and salon services as an alternative.
You must be 21 years or older to reserve a room.
The pool and fitness center is restricted to hotel guests only.
Please contact the website’s customer service team that you booked with.
At this time, we do not offer transportation. There are several options if you need a ride to the hotel, from the airport or elsewhere, that our front desk would be happy to assist you with.
We have an extensive fitness center with treadmills, ellipticals, free weights, and various weight machines. It is located in the lower level, past the pool.
Yes, we have rooms that offer accessible features ranging from wheelchair-friendly room layouts, roll-in showers, bathroom grab bars, and we gladly welcome your service animal.
High speed Wi-Fi access is available throughout the hotel and is included as part of our Destination Fee.
Pets are not permitted. Service animals are welcome.
Yes, based on availability. They can be requested by visiting or contacting our front desk.
Our $10 Destination Fee includes 2 bottled waters in your room, 2 cups of Starbucks drip coffee from our Craftsman Cafe , access to our hiking trails on-property and use of our bicycles, golf clubs, snowshoes, and more.
In addition to the standard New York State sales tax (8%), there is a 6% room occupancy tax that is required by Monroe County. We also require a $10 destination fee.
Breakfast is available at the Craftsman Cafe and Horizons Modern Kitchen + Wine Bar during the below hours.
Craftsman Cafe
Monday – Friday 7am to 10am
Horizons Modern Kitchen & Wine Bar
Monday-Wednesday 7am – 10am
Thursday-Sunday 7am – 11am
Lunch is available at Horizons Modern Kitchen + Wine Bar Wednesday-Saturday from 11:30am – 1:30pm.
Woodcliff Hotel & Spa is a non-smoking property.
Woodcliff Hotel & Spa is a short 20 minute drive from Rochester Frederick Douglass International Airport.
We do recommend that you make dinner reservations in advance to our Horizons Modern Kitchen + Wine Bar. View the menu and make reservations at www.horizonsmodernkitchen.com.
Yes, every room has a mini fridge for your convenience.
Stayover service is available upon request only.
Yes, every room includes a safe. The front desk is also a safe place to store valuables for you.
To request a copy of your confirmation or cancellation letter, please contact us here and we will be happy to assist you.
Yes, we offer connecting rooms, though they are based on availability.
Unless specified by a package or promotion, late check-outs and early check-ins are not guaranteed, but can be requested by contacting our front desk staff at (585) 381-4000
Our executive rooms are located on the top floor, offering better views of the bristol hills, and includes a $16 credit for breakfast every morning of your stay.
Check-in is at 4PM and checkout is at 11AM.
Horizons Modern Kitchen + Wine Bar:
Breakfast:
Monday-Wednesday 7am – 10am
Thursday-Sunday 7am – 11am
Lunch:
Wednesday-Saturday
11:30am – 1:30pm
Dinner:
Sunday-Thursday 5pm – 10pm
Friday & Saturday 5pm- 12am
Bar & Lounge open at 4pm daily
The Spa at Woodcliff:
Monday – Thursday: 10am – 7pm
Friday – Saturday: 8am – 8pm
Sunday: 8am – 4pm
The Links at Woodcliff:
Daily: 7AM – 7PM