Remarkable associates are the foundation of extraordinary hotels.

Our mission to provide our guests with the best experience possible begins here. Of course, Woodcliff is a beautiful property, but without our associates, that’s all it would be. It’s our associates that have made us an industry-leading hotel, year after year, over three decades. If you share our passion for hospitality that shatters standards, we’d love to hear from you.

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“Do right by those that we serve” are words that we live by. From our associates to our guests, our commitment to lead with integrity is unwavering. At Woodcliff, we’ve created a community built on transparency, where anyone in our organization is empowered to share their ideas, regardless of status or position. Our simple, yet powerful, mission can be seen in everything that we do.


When you join the Woodcliff team, you are becoming a part of a tradition rooted in over 35-years of extraordinary hospitality. We are tirelessly cultivating an environment of support and respect, where our associates feel inspired to reach their professional potential while genuinely loving what they do – serving our guests.


Our favorite way to celebrate our associates is to help them grow professionally. Success stories are common, with much of our current management team having began their career at Woodcliff in an entry-level position. We don’t just encourage growth, we cultivate it.

At Woodcliff, we understand that an intentionally diverse workforce is the foundation for excellence. We believe that industry-leading organizations are only possible when a wide range of perspectives, backgrounds, and life experiences come together. We are dedicated to fostering an inclusive environment where our associates feel entirely comfortable to bring their whole, authentic selves to work.

Woodcliff offers competitive benefits and perks, including 50% contribution to your medical, dental, and vision insurance, 401K match, 3-weeks paid vacation in your first year, and numerous employee discounts. As an employee of New Castle Hotels & Resorts, you will also be able to enjoy a generous discount at our nationwide network of hotels.


Every memorable experience a guest has at Woodcliff was made possible by a diverse team of associates with a passion for hospitality. From housekeepers and accountants, to sales managers and engineers, Woodcliff has a position for you.


From our award-winning Horizons Modern Kitchen & Wine Bar to our revered banquet team, Woodcliff is the ideal place to further your culinary journey. Work with quality ingredients, alongside people who share your appetite for delicious food.


The Spa at Woodcliff is regarded as Rochester’s premier spa. Helmed by a team of expert practitioners, our Spa and Salon offers each guest a transformative experience in a serene environment.


Our event associates, with their keen eye for detail, make unforgettable events and world-class weddings possible. Turn your passion into a career, and join our skilled events team.