Policies & Procedures

APPOINTMENTS

We encourage you to book your spa and salon appointments in advance. Walk-in and same day appointments are subject to availability. All treatments and services are secured with a valid credit card at the time of your reservation.

CANCELLATION

Because your Spa appointment represents your therapist's commitment of time and care just for you, we kindly require 24 hours' notice for all cancellations. Group reservations and private parties require a 2 week notice. Should you need to cancel within the 24-hour time frame, you will be charged the full service cost.

ARRIVAL

Please arrive 30 minutes prior to your scheduled appointment to ensure your full treatment time. Arriving early will allow you to unwind in our relaxation room prior to treatment. A luxurious spa robe and sandals are provided upon check-in to enjoy while relaxing and completing your intake form. To ensure all guests receive their full treatment, late arrivals cannot be guaranteed an extension of treatment time. Late arrivals will receive the best treatment possible within the remaining appointment time; full treatment costs apply.

GRATUITY

Gratuities are not automatically included in the cost of your service at the discretion of our guests, you may add gratuity for your service provider upon checkout.

AGE LIMITATIONS

Persons under the age of 18 years of age require a waiver to be signed, and a parent/guardian present during treatment. A teen facial is offered for guests 15-17 years of age and massage for those guests 18 and up. Nail and hair care services are a great alternative for those guests under the age of 16 looking to be pampered.