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Call Us: (585) 381-4000

Spa Policies

Your Spa Experience...

Spa Elan is a mature environment of harmony and relaxation. We respect the right of our guests to privacy and quiet.
Please follow these guidelines of spa etiquette:
  • Cellular phones and pagers are prohibited
  • Children 16 years and younger must be accompanied by an adult.
  • Avoid eating or drinking alcohol at least one hour before a treatment.
If you need to cancel an appointment, please do so as soon as possible so that we may release your obligation and allow another guest to enjoy Spa services. You will be charged 50% of your service cost for services that are not cancelled 48 hours in advance.

Gratuities are discretionary and are not included in any of our services. Our spa staff will be pleased to assist you in providing gratuity guidelines if desired.

Gift Cards
Can you think of a nicer gift? Provide that friend, family member or special someone on your list with a gift card from Spa Elan. Consider the Couples Massage, the Signature Facial, or allow the recipient to choose from the many available luxurious treatments. Gift cards may also used anywhere throughout Woodcliff Hotel & Spa.

We recommend scheduling your spa or salon appointments two weeks in advance. Services are guaranteed with a credit card. Please call 585.248.4870 and a staff member will be happy to schedule an appointment for you. Walk-ins are welcome and appointments are subject to availability. We invite you to arrive 30 minutes prior to your first appointment to utilize the facilities, shower and prepare for your treatment. Locker, robe, and sandals will be provided for you upon check-in for your spa treatment. During treatments, your body is fully draped, except for the area being treated. Please communicate comfort requests such as room temperature, pressure of touch, or music volume to our staff during your service.